State Farm® Insurance Agent Alex Gum

"Ben was a top notch professional, all the way broke everything down to me. Answered every question… Let me know he was there for me if he needed him covered all the bases on the other insurance as well and I’ll let him know. I would be mentioning all this to my family and friends.."

"Everyone quick to respond to our requests. Going the extra mile to take care of us and helping us get a re-evaluation of an adjusters report when lightning hit our hvac unit."

"Alex and Benjamin are super sweet and get the job done!! I 100% recommend this team!"

"Nancy is amazing to work with she is always so professional and kind."

"Nancy went above and beyond to provide excellent customer support for my insurance needs today. She's always been a blessing to speak to."

"Nancy has been such a pleasure to work with over the years. They are great folks to work with and we highly recommend this office! Appreciate you being there for us!"

"I highly recommend this State Farm agency. The owner is not only a good friend of mine but also someone I know to be honest dependable and committed to taking care of his customers. He takes the time to answer questions explain coverage clearly and make sure people feel confident about their insurance decisions. If you’re looking for an agent who is knowledgeable responsive and genuinely cares about the people he serves this is a great agency to call."

"Ben does a great job everytime always responding back fast and efficiently and getting me the best rates for any insurance"

"Alex is the best of the best! Very responsive and extremely knowledgeable. Highly recommend!!"

"10/10 Ben was Patient and helpful through my process of finding a new car definitely recommend"

"Awesome office. Really easy people to talk to and very helpful on getting you the insurance you need."

"Great support 100% of the time!

Highly recommended."

"Alex has been a huge help. He works very quickly and talked through a number of options with me to determine what was the best fit. I'm thankful for the care he gives. Would 100% recommend."

"Ms Nancy has done a tremendous job for over 11 years taking care of my family’s insurance needs."

"I have been a client of State Farm auto insurance continually since I signed up for a learning driver permit when I was 15 years old, now 57 years and counting. I have been a State Farm client in Guntersville AL since I moved here in January 2008, now 18 years and counting, initially Lynn Holifield as my agent and now Alex Gum as my agent. Nancy has consistently been an excellent person to help me with my insurance needs the past 18 years, and has always been exceptionally professional, accurate, responsive, and helpful. I score the agency and all its staff to be A++ in my opinion. Nancy is a superstar in her work performance. Thank you!"

"Proud to say I signed up with this agency. If better coverage, rates and most importantly, CUSTOMER SERVICE second to none means anything to you, then I HIGHY recommend you make the call today and ask for Benjamin. He was able to triple my coverage and lower my monthly premium costs. YES… TRIPLE my coverage and save me money. The most important thing to me is that I can call Benjamin instead of some annoying call to an 800 number and speak to god knows who. I’ve already referred him and the agency to family and friends! You’ll find a great experience awaits you!"

"Benjamin Pitts was very knowledgeable. He was very kind, pleasant, and patient with me and my family. I would recommend him to anyone."

"Great group of people to deal with. Helped me out tremendously recently getting my auto/motorcycle policies set up. Definitely recommend them for your insurance needs."

"We have been working with Nancy for years and she has always been able to help us with questions or setting up appointments to discuss things with our agent. Haven't met Alex yet but look forward to working with him in our insurance needs."

"Nancy is super professional and does a great job with detailed information on options available. Always a good experience when dealing with this office for my insurance needs."

"Fantastic new agent"

"If you’re looking for an insurance agent who makes you feel valued and genuinely cared for, Alex is the person to call. His beautiful office has such a welcoming atmosphere, and from the moment you walk in, you’re treated with kindness, respect, and genuine care. Alex takes the time to listen, answer your questions, and make the process easy to understand and you never feel like just another customer. It’s refreshing to work with someone who is honest, personable, and truly wants the best for the people he serves. I highly recommend this State Farm agency!"

"Alex Gum is an amazing agent! He actually took the time to walk me through my coverage options and made sure I understood what I was paying for and why. As someone as young as I am who has been struggling with with insurance, I’m grateful to have him as my agent."

"We had a terrible experience switching to this agency with State Farm. We Got auto and homeowner with them. 2 weeks later I get a call they sent a “3rd party inspector to our house with a drone” and our 7 year old roof wasn’t up to there standards i guess.

(Also, good luck getting them to answer the phone when you call.)

I asked them to send someone back with a ladder to look so I could see also, and all I got was I’m sorry we have to cancel your coverage after this month. - Nothing is wrong with the roof.

They never contacted my leader to inform them I was covered like I asked, they said they would handle all of that. THEY DIDN'T
So now I am paying more money because my leader doesn’t know I have insurance

I also asked if escrow was billed for the month they told me NO, well they charged me for the year and now I have been double charged for a few months till I get my refund. Because a bill was sent to my house so I paid it for the month.

I never leave a bad review, I understand things happen and mistakes happen. This has been a terrible experience. Hope this helps the next person."

"The staff here has always been super helpful anytime I’ve called. If you are looking for a new insurance agency, definitely give them a try!!"